Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds*

If you haven’t received a refund yet;

  1. First check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items*

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

2 General Macarthur Place, REDBANK, QLD 4301, Australia.


To return your product, you should mail your product to:

PO Box 24, REDBANK, QLD 4301, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

*if applicable

Australia Orders over $250
Standard Shipping
(Metro 3-5 business days)
Orders under $250
Standard Shipping
(Metro 3-5 days)
From $7.00 - $20.00 AUD depending on item ordered (Shipping price available at checkout)
New Zealand Orders under $250
Standard Shipping
(3-7 business days)
From $10.00 - $30.00 AUD depending on item ordered (Shipping price available at checkout)
Orders under $150
Express Shipping
(2-3 business days)
From $10.00 - $30.00 AUD depending on item ordered (Shipping price available at checkout)
Orders over $150
Express Shipping
(2-3 business days)
From 10.00 - $30.00 AUD depending on item ordered (Shipping price available at checkout)



If your order was placed before 12pm AEST Monday - Friday it will be packaged and sent out the same day. 

We use Australia Post for all of our deliveries.  If you are unable to find your email from Australia Post please check your junk mail filter or alternatively contact us at

Hector Kilgore delivers to Australia and New Zealand.

Please note that Australia Post and Hector Kilgore do not operate on public holidays or weekends.

Once your parcel is collected from our warehouse and scanned into the Australia Post depot, Australia Post will email you a tracking number. To track your parcel, please enter your number at the Australia Post Website.

Once your order has left our warehouse, it is in the hands of Australia Post. Any delays caused by the Shipping company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the Shipping companies, and may vary depending on locations.

Subject to the Hector Kilgore returns policy, Hector Kilgore will take care to appropriately pack all orders, but will not be liable or responsible for any damage once the parcel has left Hector Kilgore.


Your Australia Post Eparcel tracking number will be emailed to the email address on your order. Please note if you don't enter an email address on your order you will not receive an order confirmation or tracking information. Occasionally this emailed tracking number could fall into your junk mail box depending on your email filtering. Watch out for this email so you can track the progress of your order from our doorstep to yours!

To track your order, please visit:


Australia Post Express
If your Shipping address is within the Australia Post express post network (Australian capital cities and major metro areas) your order will be delivered in the next business day. If your address is outside of the express post network, your order will be delivered between 1-3 working days.

WA and rural areas expected Shipping time is 2 - 7 business days.


All prices are in Australian dollars.

You are responsible for any additional customs taxes/ fees that may occur when your order enters an international country. Each country has different laws regarding custom and custom taxes.  Australia Post will contact you if there are any issues. 


Shipping times within Australia are subject to Australia Post network terms and conditions. If you have any questions regarding your parcel Shipping time or if you're unsure if your Shipping address is within the Australia Post express next day Shipping network please contact:

Australia Post Customer Service on 13 POST (13 7678)